Avaya 3000.2 Valid Test : ACSS Small and Medium Enterprise (SME) Communications

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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the remote sites as backup servers.
B) Set the central site as a distributed server.
C) Set the remote sites as distributed servers.
D) Set the central site as a centralized server.

2. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Collective groups are not supported for CCR.
B) Queuing groups are not supported for CCR.
C) All agents in a CCR group need to have the same set type.
D) The agents monitored by CCR can only be in one group.
E) CCR must pull data from the highest numbered group of which the agent is a member.

3. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a 9 to the prefix field on the line form of the outgoing trunks.
B) Add an extra 9 in the telephone number field of the ARS Short Code.
C) Add a Short Code to the User for secondary Dial tone.
D) This is not supported on Avaya IP phones.

4. Which two are power options for IP telephones on the IP Office? (Choose two.)

A) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
B) Power over Ethernet switch conforming to 802.3af standards
C) Class "B" 24 Volt power supply
D) Class "A" 24 volt power supply

5. When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A) Telephone and system features may have changed between loads.
B) Phones may need to be upgraded increasing downtime.
C) Hardware may not be compatible with the new version of IP Office.
D) All licenses will need to be renewed.
E) Older IP Office applications may not be supported.

Solutions: