Salesforce ADM-261 Valid Test : Service Cloud Administration

  • Exam Code: ADM-261
  • Exam Name: Service Cloud Administration
  • Updated: Aug 25, 2026
  • Q&As: 359 Questions and Answers

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Salesforce ADM-261 (Service Cloud Administration) certification exam is designed to test the skills and knowledge of professionals in the administration of Salesforce Service Cloud. ADM-261 exam is intended for those who have experience with Salesforce and have a good understanding of the fundamentals of the platform. ADM-261 exam assesses the candidate's ability to configure and manage Service Cloud applications, as well as their knowledge of best practices for support and case management.

For most IT workers, having the aspiration of getting ADM-261 certification are very normal. As one exam of Salesforce, ADM-261 enjoys high popularity in IT workers. Getting ADM-261 certification means you have chance to enter big companies and meet with extraordinary people from all walks of life. Besides, you may have considerable salary and good promotion in the future. So Getting ADM-261 certification will become an important turning point in your life. But you know that good things never come easy. ADM-261 test questions are high quality and professional, which need plenty time to prepare. The matter is that you have no time to prepare the ADM-261 test dump and you will suffer great loss if you failed. Don't worry, GetValidTest will help you pass the ADM-261 valid test quickly and effectively.

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Salesforce ADM-261 exam is a 60 multiple-choice question exam that takes approximately 90 minutes to complete. ADM-261 exam focuses on the four basic areas of Service Cloud Administration, which includes Service Console, Case Management, Service Communities, and Salesforce Knowledge. To pass the exam, candidates must score at least 68%, which means answering at least 41 out of the 60 questions correctly.

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Salesforce ADM-261: Service Cloud Administration Exam is a certification exam that is designed for professionals who want to showcase their skills and knowledge in the Service Cloud field. ADM-261 exam is a great way to validate your expertise in Service Cloud Administration and can help you in advancing your career in Salesforce.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a great opportunity for professionals looking to advance their careers in Salesforce administration. Service Cloud Administration certification exam covers a wide range of topics related to Service Cloud administration and is designed for individuals with experience working with the Salesforce platform. Passing ADM-261 exam will demonstrate your expertise in Service Cloud administration and validate your skills to potential employers.

Salesforce ADM-261 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Cloud Fundamentals- Service Console and User Interface
  • 1. Console app configuration
    • 2. Navigation and productivity features
      - Case Management
      • 1. Case lifecycle and automation
        • 2. Assignment rules and escalation rules
          Topic 2: Service Analytics and Reporting- Reports and dashboards
          • 1. Service KPIs tracking
            Topic 3: Customer Service Channels- Call Center Integration
            • 1. CTI integration concepts
              - Digital Engagement
              • 1. Chat and messaging channels
                • 2. Email-to-case and web-to-case
                  Topic 4: Service Process Automation- Service Level Management
                  • 1. Entitlements and milestones
                    - Omni-Channel Routing
                    • 1. Routing configuration
                      • 2. Workload management
                        Topic 5: Knowledge Management- Salesforce Knowledge
                        • 1. Knowledge data model
                          • 2. Article lifecycle

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