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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Admin and Configuration | 12% | - Reports and Dashboards - Consumer Goods Cloud Data Model - User Setup and Permissions - Mobile Configuration |
| Visit Planning | 23% | - Territory Management - Visit Plan and Visit Plan Targets - Visit Schedule and Frequency - Visit Planning Process |
| Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Planogram Compliance - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback |
| Visit Execution | 23% | - Photo Capture and Survey - Order Capture and Order Submission - Visit Tasks and Task Types - Visit Execution Process - Promotion Check and Promotion Details - Inventory Check and Product Listing |
| Visit Planning and Execution Configuration | 15% | - Configuration of Visit Plans and Visit Plan Targets - Configuration of Inventory Checks and Product Listings - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Tasks and Task Types - Configuration of Order Capture and Order Submission - Configuration of Photo Capture and Survey |
| Store Execution | 15% | - Store Survey and Feedback - Store Execution Process - Planogram Compliance - Assortment Monitoring |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which two standard capabilities are available when executing a promotion check in the field?
A) Changing the promotion planning dates
B) Marking the promotion as complete
C) Viewing which products are included in the protection
D) Changing the discounts on the products included in the promotion
E) Taking a photo of the promotion
2. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?
A) Supported by Digital Commerce APIs
B) Customers can choose from all plans in the price book.
C) History of Subscription Updates and Traceability
D) Moving to/out from the bundled offer
E) Service Continuity
3. Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?
A) Divisional Manager
B) Sales Manager
C) Category Manager
D) Store Manager
4. A Consumer Goods Cloud user wants to create a new custom Task Type to support the auditing of coolers installed at retail store locations. Which Assessment Task Definition Task Type should be used?
A) Planogram Check
B) Other
C) Inventory Check
D) Custom
5. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
A) Visit Recommendations rules consider the store operating hours
B) Visit Recommendations automatically take into consideration already created visits for the store
C) Visit Recommendations are automatically generated by recent case activities
D) Visit Recommendations can be created using the Next Best Action Strategy
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: A,D,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |



