ServiceNow CIS-CSM日本語 Valid Test : ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)

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ServiceNow CIS-CSM certification exam covers a wide range of topics, including the ServiceNow CSM application architecture, configuration, and customization. It also covers topics such as service catalog management, service level management, incident management, problem management, and knowledge management. CIS-CSM-JPN exam is designed to test the candidate's ability to implement and configure the ServiceNow CSM application based on best practices and industry standards.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

Sample Questions

Sample Item - Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?

• Work Notes
• Assignment Group, Work Notes, and related Problem
• No updates are made to child Incidents
• Assignment Group and Work Notes

Sample Item - Problem Management:

When creating a problem record from an incident record, which element defines the field mapping between the two?

• Create Problem UI action
• ProblemUtils script include
• Problem created from system property (com.sn-problem.create_from_incident.attributes)
• ProblemV2Util script include

Sample Item - Change and Release Management:

Conflict detection in change management can identify conflicts from which of the following reasons?

• The CI is not in the maintenance window
• Existing scheduled changes to the CI
• The changes schedule does not give appropriate lead time
• The change scheduled is outside of business hours
• The change schedule is during blackout periods

Sample Item - Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?

• Knowledge [kb_knowledge]
• Knowledge Feedback [kb_feedback]
• Knowledge Search Log [ts_query_kb]
• Knowledge Use [kb_use]

Sample Item - Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?

• producer.variable_name
• current.variable_name
• g_form.getVariable(‘variable_name')
• g_form.getReference(‘variable_name')

Sample Item - Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?

• Managed By
• Assignment Group
• Support Group
• Change Control

The eligibility criteria for appearing for the ServiceNow CIS-CSM Certification Exam are quite specific. Participants must have a minimum of six months of experience in implementing ServiceNow Customer Service Management applications. Additionally, participants should possess the requisite knowledge of ServiceNow implementation methodologies and have a good understanding of ITIL v3.0 or later. Moreover, participants need to complete ServiceNow's CIS-CSM training course, which covers the syllabus of the certification exam.

ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) exam is one of the most valued certifications in the ServiceNow ecosystem. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification is designed for individuals who want to demonstrate their knowledge in implementing ServiceNow’s Customer Service Management (CSM) solutions. CIS-CSM-JPN exam evaluates the candidate’s ability to configure, implement, and manage ServiceNow CSM modules to deliver exceptional customer service experiences.

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