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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Automation and Workflows | 19% | - Issue and action item management - Workflow design and customization - Task assignment and tracking - Approval processes and escalation rules |
| TPRM Application Overview and Core Configuration | 24% | - Contacts and engagement setup - Application architecture and key components - Third-party record management and hierarchy - Risk domains, criteria, and scoring rules - Risk intelligence and integration configuration |
| Reporting, Integration, and Compliance | 6% | - Integration with GRC and other ServiceNow applications - Dashboards, reports, and analytics - Compliance frameworks and regulatory alignment |
| Third-Party Portal and Collaboration | 18% | - Communication and notification setup - Access management and permissions - Request management: questionnaires, documents, evidence - Portal configuration, branding, and navigation |
| Assessment Configuration and Management | 33% | - Questionnaire templates and scales setup - Scoring calculations and risk rating determination - Assessment lifecycle, scheduling, and generation - Inherent Risk Questionnaire (IRQ) configuration - Assessment types: internal, external, due diligence |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. In the context of Contact Configuration within a third-party portal, which factor is crucial for maintaining effective communication?
Response:
A) Assigning a single contact for each third-party relationship
B) Limiting the number of contacts to avoid confusion
C) Defining clear roles and responsibilities for each contact within the portal
D) Ensuring that contacts are from the same geographic location
2. How does the integration of ServiceNow GRC with other ServiceNow applications enhance third-party risk management?
Response:
A) It enables a holistic view of all risks, including those related to third-party vendors, across the organization
B) It creates duplicate records for each application
C) It isolates third-party risk management from other business processes
D) It reduces the overall system functionality
3. Which key component should be prioritized during the initial setup of Third-party Portfolio Configuration to ensure a comprehensive risk assessment?
Response:
A) Financial transactions
B) Risk and criticality tiers
C) Service categories
D) Contract lengths
4. How does the concept of "risk appetite" relate to Third-Party Risk Management?
Response:
A) It only applies to financial risks and is used to guide investment decisions.
B) It is a fixed threshold, identical across all industries, guiding the acceptance of third-party risks.
C) It refers to the amount and type of risk an organization is willing to accept in pursuit of its objectives.
D) It dictates the maximum risk level at which a company aims to operate its IT systems.
5. Which of the following elements are typically considered in third-party risk assessment calculations?
(Choose two)
Response:
A) The color of the third party,s logo
B) The financial stability of the third party
C) The third party,s historical compliance with industry standards
D) The personal preferences of the third party,s CEO
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,D |



