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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP Lifecycle Services | - Value-based selling approach - Identifying customer requirements - Positioning lifecycle services in sales cycles |
| Topic 2: Workforce Computing Services Portfolio | - Security and endpoint protection services - Support and maintenance offerings - Managed workplace services |
| Topic 3: Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| Topic 4: HP Workforce Computing Lifecycle Services Overview | - Customer outcomes and business value - Core value proposition of lifecycle services |
| Topic 5: HP Device Lifecycle Management | - Device deployment and onboarding services - Device refresh and retirement strategies - Asset management and optimization |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. What are the benefits that Premium+ Support provides to customers? (Select three.)
A) Automated ticketing streamlines & expedites repairs with high-quality support
B) 24x7 remote support in all countries where HP provides coverage
C) Availability for purchase throughout the entire product lifecycle
D) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E) Ability to monitor the entire customer fleet of HP and non-HP devices
2. Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
A) Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
B) Limits support for employees in hybrid work environments
C) Minimizes the partners' scale and reach to better focus on end-user support
D) Provides reactive identification and resolution of hardware health issues
E) Helps enhance your profits by increasing your margin when selling HP devices
3. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
A) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
D) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,E | Question # 3 Answer: D |
