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EXIN ITIL Foundation Sample Questions:

1. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A) Governance
B) Knowledge
C) Information
D) Data

2. Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A) 2 only
B) 1 only
C) Neither of the above
D) Both of the above

3. Which one of the following would NOT be defined as part of every process?

A) Roles
B) Metrics
C) Inputs and outputs
D) Functions

4. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change
B) A change request
C) A change model
D) A change advisory board

5. Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations

A) 2 and 3 only
B) 1 and 2 only
C) All of the above
D) 1 and 3 only

Solutions: