EXIN ITSM20F日本語 Valid Test : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 既知のエラーとは何ですか?

A) 対応できない問題
B) 解決が判明している重大インシデント
C) 解決された問題
D) 原因と回避策が特定された問題

2. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) 上級経営陣の代表者
B) インシデント管理
C) 変更管理
D) ビジネス関係管理

3. 新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

A) キャパシティ管理財務
B) IT サービスの管理
C) 可用性管理
D) IT サービス継続性管理

4. インシデント管理手順では何を定義する必要がありますか?

A) 事件の拡大
B) 問題の記録
C) 緊急変更の実施
D) 構成管理データベース (CMDB) の不備の記録

5. ISO/IEC 20000 の目的は何ですか?

A) IT ガバナンスの導入を促進するため
B) 統合プロセスアプローチの採用を促進する
C) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
D) IT サービス管理に関するベスト プラクティス ガイダンスを提供する

Solutions: