Gaining the EXIN ITSM20FB certification validates an IT professional's ability to understand the principles and practices of IT Service Management based on the ISO/IEC 20000 framework. Certified individuals will learn the terminology and concepts associated with IT Service Management, including areas such as service management systems, the design, and transition of services. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification focuses on understanding the implementation process of IT Service Management based on the ISO/IEC 20000 framework.
EXIN ITSM20FB exam covers a range of topics, including IT service management concepts and principles, ITIL 4 service value system, service management practices, and the relationship between ITIL 4 and other frameworks and standards. ITSM20FB exam is designed to test an individual's understanding of the ITIL 4 framework and how it can be applied to improve IT service management practices.
The EXIN ITSM20FB exam consists of 40 multiple-choice questions and has a duration of 60 minutes. It covers topics such as the ITSM lifecycle, service design, service operation, and continual service improvement. ITSM20FB exam can be taken in either online or paper-based formats and is available in several languages.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Relationship Processes | - Business relationship management - Supplier management |
| Topic 2: Service Management System (SMS) | - ISO/IEC 20000 framework overview - Service management principles and governance |
| Topic 3: Service Delivery Processes | - Service level management - Service continuity management - Capacity and availability management |
| Topic 4: Control and Release Processes | - Release and deployment management - Change management - Configuration management |
| Topic 5: Resolution Processes | - Incident management - Problem management |
