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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| Topic 2: IT Management Fundamentals | - IT governance principles - IT organizational structures and roles |
| Topic 3: IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Topic 4: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Topic 5: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
WGU Information Technology Management QGC1 Sample Questions:
1. Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
A) Tracking customer order delivery satisfaction
B) Organizing production schedules
C) Forecasting retail demand patterns
D) Managing team training certifications
2. Which statement describes the development phase of the systems development life cycle (SDLC)?
A) Placing the software or information system into production to allow users to perform business operations
B) Physically constructing software and information systems using programming languages
C) Performing corrections, additions, and upgrades to ensure the system continually meets business goals
D) Bringing project pieces together, checking interoperability, and verifying functionality
3. Which type of storage retains data even when the computer is powered off?
A) Random access memory (RAM)
B) Solid state drive (SSD)
C) Optical drive
D) Virtual memory
4. How is urban population growth influencing IT leadership strategies globally?
A) By balancing upgrades across urban and rural technology networks
B) By expanding urban IT infrastructure at a slower pace to manage costs
C) By increasing the demand for scalable urban digital services
D) By preserving the traditional pace of urban service delivery
5. What is a method for confirming users' identities?
A) Public key encryption
B) Information secrecy
C) Authentication
D) Authorization
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
