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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| Topic 2: IT Management Fundamentals | - IT governance principles - IT organizational structures and roles |
| Topic 3: IT Financial and Strategic Management | - IT budgeting and cost management - Alignment of IT strategy with business goals |
| Topic 4: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Topic 5: Systems and Infrastructure Management | - Infrastructure components and lifecycle - Operations and maintenance management |
WGU Information Technology Management QGC1 Sample Questions:
Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
- A. Tracking customer order delivery satisfaction
- B. Organizing production schedules
- C. Forecasting retail demand patterns
- D. Managing team training certifications
Correct Answer: B 🗳️
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Which statement describes the development phase of the systems development life cycle (SDLC)?
- A. Placing the software or information system into production to allow users to perform business operations
- B. Physically constructing software and information systems using programming languages
- C. Performing corrections, additions, and upgrades to ensure the system continually meets business goals
- D. Bringing project pieces together, checking interoperability, and verifying functionality
Correct Answer: B 🗳️
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Which type of storage retains data even when the computer is powered off?
- A. Random access memory (RAM)
- B. Solid state drive (SSD)
- C. Optical drive
- D. Virtual memory
Correct Answer: B 🗳️
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How is urban population growth influencing IT leadership strategies globally?
- A. By balancing upgrades across urban and rural technology networks
- B. By expanding urban IT infrastructure at a slower pace to manage costs
- C. By increasing the demand for scalable urban digital services
- D. By preserving the traditional pace of urban service delivery
Correct Answer: C 🗳️
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What is a method for confirming users' identities?
- A. Public key encryption
- B. Information secrecy
- C. Authentication
- D. Authorization
Correct Answer: C 🗳️
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