Microsoft MB-230 exam is ideal for those who are looking to enhance their careers in the field of Dynamics 365 Customer Service. MB-230J exam is suitable for consultants, developers, and administrators, who have a good understanding of Dynamics 365 Customer Service and its functionality. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification validates the candidate's ability to configure and customize Dynamics 365 Customer Service to meet the business requirements of their clients.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Microsoft MB-230 certification exam is designed for professionals who work as customer service functional consultants. MB-230J exam is one of the key requirements for those who want to earn the Microsoft Dynamics 365 Customer Service Functional Consultant Associate certification. The MB-230 exam is designed to test candidates on their ability to configure and manage customer service, create and manage cases, manage queues and entitlements, create and manage knowledge articles, and configure and use customer service insights.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 2: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 3: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 4: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Topic 5: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 6: Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Topic 7: Manage cases and knowledge management | 51-55% | - Implement knowledge management
- Create and manage cases
|
| Topic 8: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
