Microsoft MB-910日本語 Valid Test : Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)

  • Exam Code: MB-910J
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Sep 09, 2026
  • Q&As: 161 Questions and Answers

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Achieving the Microsoft MB-910 certification demonstrates your proficiency in using Microsoft Dynamics 365 Fundamentals (CRM) to manage customer relationships effectively. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) certification is recognized by employers globally and is an excellent way to enhance your career prospects in the CRM field. By earning the certification, you demonstrate to employers that you have the knowledge, skills, and dedication required to succeed in this challenging and rewarding field.

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Microsoft MB-910 exam is ideal for individuals who are new to Dynamics 365 and want to gain an understanding of the platform's basics. MB-910J exam covers a wide range of topics, including Dynamics 365 applications, sales, customer service, marketing, and finance, among others. MB-910J exam is also suitable for professionals who work with Dynamics 365 solutions and want to validate their knowledge in the application.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Microsoft MB-910日本語 Exam Syllabus Topics:

SectionWeightObjectives
Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe security roles and teams
  • 2. Describe the user experience
  • 3. Describe communications and collaboration
  • 4. Describe the out-of-box entities
- Describe reporting and analytics capabilities
  • 1. Describe reporting in Dynamics 365
  • 2. Describe the intelligence capabilities
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe Customer Service Historical analytics
  • 3. Describe AI insights for customer service
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe knowledge management capabilities
  • 2. Describe the omnichannel experience
  • 3. Describe the case management capabilities
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
- Describe the core capabilities
  • 1. Describe connected Field Service and IoT integration
  • 2. Describe work order management
  • 3. Describe Resource Scheduling Optimization
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the sales management capabilities
  • 1. Describe sales analytics
  • 2. Describe forecasting
  • 3. Describe territory management
  • 4. Describe lead and opportunity management
- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the quote-to-cash workflow
  • 3. Describe the opportunity management workflow
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe lead management
  • 2. Describe account and contact management
  • 3. Describe customer segments
- Describe the marketing capabilities
  • 1. Describe the core capabilities of Dynamics 365 Marketing
  • 2. Describe email marketing features
  • 3. Describe event management capabilities

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