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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 2: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 3: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Topic 4: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 5: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 6: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 7: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 8: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Which characteristic describes an advantage of a virtual team as compared with other types of teams?
- A. Virtual team members generally report greater satisfaction with the group interaction process.
- B. People can work together who might otherwise not be able to collaborate on a work task.
- C. The greater opportunity for interaction helps increase rapport.
- D. Verbal and nonverbal communication cues are easier to understand within a virtual team.
Correct Answer: B 🗳️
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Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
- A. Give group rewards rather than individual rewards
- B. Establish more rigid role definition for group members
- C. Have the group avoid competition with other groups
- D. Give individual rewards rather than group rewards
Correct Answer: A 🗳️
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What is social loafing?
- A. A process by which individuals attempt to control the impression others form of them
- B. The tendency for individuals to expend less effort when working collectively than when working individually
- C. The tendency for individuals to work harder when working collectively than when working individually
- D. An expectation that others will not act opportunistically when working collectively
Correct Answer: B 🗳️
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Which statement is true about groupshift?
- A. It is a side-stepping technique.
- B. It can be toward caution or toward risk.
- C. It is not a real-world phenomenon.
- D. It cannot be toward greater risk.
Correct Answer: B 🗳️
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What is a positive effect of a cohesive group?
- A. Bringing heterogeneity to the process
- B. Promoting value flexibility
- C. Improving group productivity
- D. Reducing group norm effect
Correct Answer: C 🗳️
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