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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 2: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Topic 3: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 4: Discovery | 13% | - User Needs and Requirements Gathering - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Topic 5: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
A. Use Salesforce Flow to help complete fields required for case closure.
B. Open links in new windows when agents click on details from case widgets.
C. Complete relevant information about the customer using Lightning Record Pages.
D. Design custom Lightning Web Components for the customer to complete.
Question 2
A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
A. Qualitative
B. Usability Testing
C. Focus Groups
D. Survery
Question 3
A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion.
Which testing approach should be used?
A. Online surveys
B. Usability study
C. A/B Testing
Question 4
A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?
A. Determine what to prototype.
B. Build partnerships.
C. Continue iterating.
D. Create business model canvas.
Question 5
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?
A. Storyboards
B. High-fidelity Prototype
C. Personas
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
