EXIN VERISMF (VeriSM™ Foundation) Exam is a certification program that offers comprehensive knowledge and understanding of the VeriSM™ service management approach. VeriSM™ is a framework that provides a service management approach that helps organizations create value for their customers by delivering high-quality services. The framework is designed to be flexible and adaptable, allowing organizations to tailor their service management practices to meet their specific needs.
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EXIN VERISMF (VeriSM™ Foundation) Exam covers a range of topics, including the principles of the VeriSM™ framework, the use of different management practices, the importance of culture and organizational change, and the role of technology in service management. VERISMF exam is designed to test an individual's understanding of the framework and their ability to apply its principles in a real-world setting. VeriSM™ Foundation certification is suitable for anyone who is involved in service management, including service managers, service desk managers, IT managers, and business managers. It is also beneficial for anyone who is interested in improving their knowledge of service management and learning how to implement best practices in their organization.
Reference: https://www.exin.com/business-service-management/verism/verism-foundation/
EXIN VERISMF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Emerging Technologies and Innovation | 12.5% | - Big data, IoT, AI, RPA, containers - Cloud, automation, virtualization - Impact on service delivery and improvement |
| Topic 2: Progressive Management Practices | 20% | - Integrating practices into VeriSM™ - Shift-left, customer/user experience, continuous delivery - Agile, Lean, DevOps, SIAM™ |
| Topic 3: People and Organizational Structure | 20% | - Roles, responsibilities, and competencies - Overcoming silos and team challenges - Service culture and mindset |
| Topic 4: Introduction to VeriSM and the Service Landscape | 15% | - Service management in the digital age - Organizational governance principles - Drivers of digital transformation |
| Topic 5: VeriSM™ Model and Management Mesh | 32.5% | - Tailoring the model to organizational context - Four stages: Define, Produce, Provide, Respond - Management Mesh components: Resources, Environment, Technologies, Practices |
