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Oracle 1Z0-1038-20 exam is designed to test an individual's knowledge and skills in implementing and managing Oracle Service Center 2020. Oracle Service Center 2020 Implementation Essentials certification is ideal for professionals who are interested in working with Oracle Service Center applications and are looking to enhance their careers in the field of customer service management.
Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20
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Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User Interface and Administration | - UI and system administration
|
| B2C Service Products and Services | - Service Console Core Features and Setup
|
| Service Console Extensions | - Add-ins and extensions
|
| Customer and Agent Processes | - Interaction and communication setup
|
