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Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - User roles, permissions, and access control - Recording modes and business rules configuration - Connecting ACR with AQM servers - AQM architecture and component interaction |
| Topic 2: Installation and Configuration | 30% | - Network configuration, NIC settings, and ports - Pre-installation requirements and preparation - Integration with Avaya Communication Manager and AES - Server installation and software setup |
| Topic 3: Avaya Contact Recording (ACR) Architecture | 25% | - Supported environments and integration options - System components and server roles - Deployment models: single-server, distributed, redundant |
| Topic 4: Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - System health monitoring and log analysis - Backup, restore, and software updates - Common issues and resolution procedures |
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
If an Avaya Contact Recorder stops recording, which three should be checked? (Choose three)
- A. The Avaya Contact Recorder service status
- B. The BDR service status
- C. The alarms
- D. The MSSQL Server Status
- E. The Recorder Status Pages
Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)
- A. Data execution prevention must be set allow all programs and services.
- B. Dynamic TCP ports should be enabled.
- C. Data Execution Prevention must be se to allow windows programs and services.
- D. Java Environment Variables must be removed.
Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)
- A. Use a fault tolerant Storage Area Network (SAN)
- B. Record calls directly to a network attached storage (NAS)
- C. Use any backup software to back up the system daily
- D. The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
- E. Record calls directly to a tape drive
You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)
- A. Avaya IP telephones
- B. Avaya media Application Server
- C. Avaya Contact Center manager Server (CCMS)
- D. Avaya Communication Server 1000 Call Server
- E. Avaya Communication Server 1000 Gateway
The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?
- A. Playback = 0, Record = 0
- B. Playback = 5, Record = 5
- C. Playback = 2, Record = 10
- D. Playback = 10, Record = 2
