Cisco 642-241 Valid Test : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question 1

Cisco provides a CTI OS Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A. to size the private network that is required between the two CTI OS servers
B. to size the visible network that is required between the CTI OS server and the remote agent CTI OS desktops
C. to size the visible network that is required between the CTI OS server and the call router
D. to size the visible network that is required between the CTI OS server and the Peripheral Gateway

Question 2

Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. configure the agent ID, supervisor ID, and system administrator password
B. configure agent IP phone, supervisor IP phone, and CTI route points
C. configure the agent, supervisor, and CTI user accounts
D. configure device associations of agent phones and CTI devices with the peripheral gateway user
E. configure Cisco Unified IP IVR translation routes
F. configure agent targeting rules for agent IP phone dialed numbers

Question 3

When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

A. The caller is automatically transferred to the next agent without any indication.
B. The caller hears ringing at the agent and then follows the new script for Ring No Answer.
C. The caller hears queue music and is sent to the default queue for that call type.
D. The caller hears ringing at the agent; this ringing continues until the caller drops the call.

Question 4

In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A. Cisco Agent Desktop
B. CTI OS Agent Desktop using Java CIL
C. CTI OS Agent Desktop using C++ CIL
D. CTI OS Agent Desktop using .NET CIL

Question 5

In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal - Allow personal calls
Partition: ACDDN - Allow Cisco Unified Contact Center Enterprise calls only

A. Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal
B. Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN
C. Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal
D. Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal

Solutions: