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IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business and IT Service Management Concepts | 20% | - Service delivery and process automation principles - ITIL framework and service lifecycle - Business requirements and solution alignment |
| Asset and Configuration Management | 20% | - Discovery and reconciliation tools - IT asset lifecycle management - Change and release management processes |
| Solution Design and Implementation Considerations | 15% | - Deployment and maintenance planning - Security and access control - Scalability and high availability |
| Process Automation and Integration | 20% | - Monitoring and reporting capabilities - Integration with Tivoli ecosystem products - Runbook and workflow automation |
| IBM SmartCloud Control Desk Overview | 25% | - Architecture and components - Service catalog and request management - Configuration Management Database (CMDB) |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which statement describes functional components provided by IBM SmartCloud Control Desk?
A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
C) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
D) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
2. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Modify the profile information access which the problem manager can change on their own
C) Use the Security module in IBM SmartCloud Control Desk
D) Alter the security properties in the LDAP system using an LDIF update
3. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?
A) IBM SmartCloud Enterprise Provisioning
B) IBM Smart Groupware
C) IBM Service Management
D) IBM Workload Balancer
4. Why does application and infrastructure performance consume an increasing amount of time and attention?
A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because the application and infrastructure provide no foundation for end-to-end business service automation.
5. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?
A) To define activities, roles, responsibilities, functions, and metrics
B) To create value for stakeholders
C) To ensure that services are designed to meet business needs
D) To identify units of organizations responsible for specific outcomes
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |



