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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Account Contact Relation object
B) Enable Person Accounts to model consumers.
C) Use the Consumer Account record type
D) Use Contacts just for B2B scenarios.

2. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Rate change notifications
C) Electronic funds transfers
D) Customer satisfaction surveys

3. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Pricing Variable, with type as Price and charge type as Recurring
B) A Pricing Plan Entry, with type as Price and charge type as Recurring
C) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
D) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

4. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Create customer community user profiles for the Utilities self-serve portal.
B) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
C) Create an Experience cloud site to set up a sample digital experience site on your target org.
D) Set up Utilities self-serve templates on your target org.

5. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
B) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
C) Create a multi-site quote, add members to the quote, and add products for each site
D) Create quotes for each individual site and add products, then run multi-site batch jobs.

Solutions: