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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Topic 2: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Topic 3: Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Map existing business processes - Identify improvement opportunities - Design optimized processes aligned with Salesforce |
| Topic 4: Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams |
| Topic 5: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
| Topic 6: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs |
Salesforce Certified Business Analyst Sample Questions:
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?
- A. Project plan
- B. Pull request template
- C. Definition of done
Correct Answer: C 🗳️
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A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?
- A. Limitations of the current support process
- B. Employee review cycle for the support team
- C. Contact information for key stakeholders
Correct Answer: A 🗳️
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Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?
- A. Estimated cost
- B. Process maps
- C. Timelines
Correct Answer: C 🗳️
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Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
- A. Partners need to submit monthly sales reports.
- B. The portal should allow for partners to upload monthly sales reports.
- C. The portal should allow for partners to access monthly sales reports.
Correct Answer: B 🗳️
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Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?
- A. Cancel these user stones and remove them from the backlog.
- B. Move these user stones to the button of the backlog.
- C. Review these user stones in the backlog at the next sprint retrospective.
Correct Answer: C 🗳️
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