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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Database Connectivity and Integration | - JDBC and Data Access
|
| Information Management Front End Tools | - Query and Reporting Tools
|
| Performance and Troubleshooting | - Performance Tuning
|
| Development Processes | - Application Development Lifecycle
|
IBM Information Management Front End Tools and Processes Sample Questions:
What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?
- A. FastPath PMRs will be quickly transferred to BackEnd.
- B. Customer will not be contacted in national language for FastPath PMRs.
- C. FastPath PMRs will not be worked on by the FrontEnd.
- D. Customer will receive less Service for FastPath PMRs.
Correct Answer: A 🗳️
When a FrontEnd engineer receives a PMR, which steps must always be taken?
- A. The engineer must Code CT in the PMR and send the PMR to the work queue.
- B. The engineer must take Ownership and then contact the customer.
- C. The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
- D. The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
Correct Answer: C 🗳️
What is the IBM Support Assistant tool?
- A. an IBM internal tool to open an Enhancement Request
- B. an IBM tool for customer entitlement process
- C. an IBM site where customer is able to download software products
- D. an IBM tool that helps customers resolve issues with IBM software products
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
Acustomer needs to know when a product will be out of support.
Where can this information be found?
- A. the Lotus Notes FrontEnd Support teamroom
- B. the taxonomy spreadsheet
- C. the Tivoli Support Platform matrix webpage
- D. the IBM Software Support Lifecycle website
Correct Answer: D 🗳️



