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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Runtime Environment | - Runtime monitoring
|
| Application Integration Fundamentals | - IBM Integration Middleware overview
|
| Application Development & Support | - Development lifecycle
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Which one of the following functions is provided by the Technical Support organization flashes?
- A. List by Product Activity last 12 month. Search by submitter
- B. List by product. Activity last month. List by Doc ID
- C. Search, List by Product ID, Activity last 12 month
- D. Advanced Search, List by submitter. Activity last month
The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:
- A. Contact Reference File (CRF)
- B. Account Representative responsible for the customer
- C. BluePages
- D. PMR scratch pad
A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?
- A. Reinstall Add-on.
- B. Update workbench with Add-on.
- C. Use IBM Support Assistant Lite with Add-on.
- D. Reinstall latest version of workbench.
At what stage must the OneTeam Format Alter (1654) be completed?
- A. After the customer has been contacted for the first time.
- B. During Problem Management Record (PMR) closure.
- C. Before escalating the PMR to L2 support.
- D. When analyzing the problem.
What is the usage of the Post Sales database (PSdb) Web site?
- A. It helps support professionals determine what documents they will need from the customer according to their product.
- B. It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
- C. It allows the Support Professionals to search for their problem in other reported PMRs.
- D. It allows both customers and Support professionals to search for their problem in other reported PMRs.
