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The CIS-HAM exam covers a wide range of topics, including hardware asset management best practices, ServiceNow workflows, hardware asset data management, and reporting. CIS-HAM exam is designed to test the candidate's knowledge of ServiceNow hardware asset management capabilities and their ability to implement and manage solutions in real-world scenarios. CIS-HAM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.
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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Exam is designed for individuals who want to demonstrate their expertise in implementing, configuring, and managing the hardware asset management capabilities of the ServiceNow platform. CIS-HAM exam covers a range of topics related to hardware asset management, including asset discovery, asset tracking, procurement, and lifecycle management. It is ideal for ServiceNow administrators, consultants, and developers who work with hardware assets and want to validate their skills and knowledge.
ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Integration of IT Asset Management | 18% | - Requests and Procurement - Reports and Dashboards - Data Accuracy and Data Hygiene - Hardware Asset Workspace |
| Topic 2: Practical Management of IT Assets | 30% | - Consumables - Inventory and Stock Management - Asset Lifecycle Automation
|
| Topic 3: Financial Management of IT Assets | 5% | - IT Cost Management (Depreciation, TCO) - Hardware Contract Financials |
| Topic 4: IT Asset Management Overview & Fundamentals | 20% | - Hardware Asset Lifecycle - Implementation Best Practices - IT Asset Management Basics - Personas, Roles, and Groups |
| Topic 5: Data Integrity – Attributes and Data Sources | 27% | - Hardware Discovery and Normalization
- Trustworthy Data Fundamentals - Assets vs Configuration Items (CIs) |
