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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Automation and Workflows | 19% | - Issue and action item management - Workflow design and customization - Task assignment and tracking - Approval processes and escalation rules |
| TPRM Application Overview and Core Configuration | 24% | - Contacts and engagement setup - Application architecture and key components - Third-party record management and hierarchy - Risk domains, criteria, and scoring rules - Risk intelligence and integration configuration |
| Reporting, Integration, and Compliance | 6% | - Integration with GRC and other ServiceNow applications - Dashboards, reports, and analytics - Compliance frameworks and regulatory alignment |
| Third-Party Portal and Collaboration | 18% | - Communication and notification setup - Access management and permissions - Request management: questionnaires, documents, evidence - Portal configuration, branding, and navigation |
| Assessment Configuration and Management | 33% | - Questionnaire templates and scales setup - Scoring calculations and risk rating determination - Assessment lifecycle, scheduling, and generation - Inherent Risk Questionnaire (IRQ) configuration - Assessment types: internal, external, due diligence |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
In the context of Contact Configuration within a third-party portal, which factor is crucial for maintaining effective communication?
Response:
- A. Assigning a single contact for each third-party relationship
- B. Limiting the number of contacts to avoid confusion
- C. Defining clear roles and responsibilities for each contact within the portal
- D. Ensuring that contacts are from the same geographic location
Correct Answer: D 🗳️
How does the integration of ServiceNow GRC with other ServiceNow applications enhance third-party risk management?
Response:
- A. It enables a holistic view of all risks, including those related to third-party vendors, across the organization
- B. It creates duplicate records for each application
- C. It isolates third-party risk management from other business processes
- D. It reduces the overall system functionality
Correct Answer: C 🗳️
Which key component should be prioritized during the initial setup of Third-party Portfolio Configuration to ensure a comprehensive risk assessment?
Response:
- A. Financial transactions
- B. Risk and criticality tiers
- C. Service categories
- D. Contract lengths
Correct Answer: B 🗳️
How does the concept of "risk appetite" relate to Third-Party Risk Management?
Response:
- A. It only applies to financial risks and is used to guide investment decisions.
- B. It is a fixed threshold, identical across all industries, guiding the acceptance of third-party risks.
- C. It refers to the amount and type of risk an organization is willing to accept in pursuit of its objectives.
- D. It dictates the maximum risk level at which a company aims to operate its IT systems.
Correct Answer: B 🗳️
Which of the following elements are typically considered in third-party risk assessment calculations?
(Choose two)
Response:
- A. The color of the third party,s logo
- B. The financial stability of the third party
- C. The third party,s historical compliance with industry standards
- D. The personal preferences of the third party,s CEO
Correct Answer: C,D 🗳️
