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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As node-based flowcharts
B) As log files
C) As event bubbles with timestamps
D) As agent performance scores

2. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Standard Routing
B) Most Idle Routing
C) Predictive Routing
D) Last Agent Routing

3. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 120
B) 60
C) 90
D) 30

4. Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

A) Lightning bolt for engagement trigger
B) Graph icon for data loss trends
C) Clock icon for time spent on page
D) Red X for disconnected PSTN calls

5. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Only system-generated call logs
C) Only events that involve a live agent
D) Website behaviors like clicks and form submissions

Solutions: