Genesys GE0-806 Valid Test : Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

  • Exam Code: GE0-806
  • Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
  • Updated: Oct 05, 2026
  • Q&As: 85 Questions and Answers

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Genesys GE0-806 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create Contract Profiles
  • Assign Agents to contracts
  • Assign Shift to Contracts
  • Create Activity Sets
  • Setup Activity Policies
Topic 2
  • Integration with the CIM Platform
  • Use the Commit-Rollback feature
Topic 3
  • Explain the architecture and functionality of the Genesys Workforce Management System
  • Create and Configure Business Unit (BU)
Topic 4
  • Managing Calendar items (modify, approve, decline)
  • Configure Activity Statistics
Topic 5
  • Installing
  • uninstalling WFM applications
  • Create Workload Forecast for Multi-Site Activity (MSA)
Topic 6
  • Use the Rebuild Schedule wizard
  • Split Volume and Staffing for Multi-Site Activity
Topic 7
  • Initial WFM Configuration, Using WFM Configuration Utility
  • Create, edit and delete Web Preferences, Installing the WFM server
Topic 8
  • Configure Activity Policies
  • Web Architecture Overview
  • Review Agent Preference options

Reference: https://genbin.genesys.com/old/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

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