Huawei H19-304 Valid Test : Huawei Certified Pre-sales Associate-Unified Communications

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Huawei H19-304 Exam Syllabus Topics:

Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. OVUM Consulting conducted research on UC of more than 1,300 large enterprises in the world in 2013. The focus of the company on communication system construction includes () (multiple choice of this question)

A) Improve business processes
B) Business agility
C) Employee flexible working mode
D) Improve efficiency

2. Huawei has already connected with a number of mainstream CRM vendors. After the docking is completed, all functions of the CRM system, including multimedia, can be perfectly integrated with the Huawei contact center system. ()

A) FALSE
B) TRUE

3. Quality inspectors can use CMS tools for real-time quality inspection, which quality inspection functions are included? () (multiple selection of this question)

A) The quality inspector can use the whisper function, the quality inspector can talk to the agent, but the customer can't hear the quality inspector.
B) The quality inspector can make a strong call and realize the three-party calling function.
C) The quality inspector can force the agent status to be idle and busy.
D) The quality inspector can monitor the agent's call, the agent and the customer are not aware

4. The following characteristics of the eSpace 7900 series IP phones are: () (multiple choices in this question)

A) Full range of color screens
B) 2 GE ports and support PoE
C) AAC-LC full voice codec
D) Both support eSpace 7903X expansion board

5. Which of the following metrics is a key metric for measuring the real-time service level of each skill queue, describes how many percentages of calls in that skill queue are connected within 20 seconds. ()

A) Real-time connection rate
B) Real-time call rate
C) Historical connection rate
D) Real-time traffic

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