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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?

A) Skills-Based Routing
B) Value-Based Routing
C) Circular Routing
D) Time-Based Routing

2. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Initial capital expenditure (CapEx) for hardware and software licenses.
B) Costs for customizing the UAP.
C) Costs for agent training.
D) Ongoing operational expenditure (OpEx) for subscription fees.

3. Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

A) The IVR media server.
B) The agent's UAP client.
C) The network switch.
D) The CMS reporting database via ODBC/JDBC connections.

4. Which SIP response code indicates a successful call redirect?

A) 486 Busy Here
B) 404 Not Found
C) 200 OK
D) 302 Moved Temporarily

5. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?

A) Call Barging
B) Call Recording
C) Call Coaching (Whisper)
D) Silent Monitoring

Solutions: