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HP HP2-N31 Exam Syllabus Topics:

Section	Objectives
Topic 1: Business Service Management (BSM) Solution Concepts	- Business alignment and IT service management concepts - Understanding HP BSM value proposition
Topic 2: Selling HP BSM Solutions	- Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits
Topic 3: Customer Engagement and Solution Discovery	- Discovery questions and customer qualification - Creating business value discussions
Topic 4: HP BSM Solution Components	- Network Management - Application Performance Management - Systems Management - Business service monitoring capabilities

HP Selling HP BSM Solutions Sample Questions:

Question #1

What is the most correct value proposition for HP Software's BSM Systems Management Solution?

A. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
B. It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.
C. Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.

Answer: C

Question #2

What is the most correct value proposition for HP Software's BSM Network Management Solution?

A. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
B. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
C. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
D. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.

Answer: A

Question #3

Where can you find the current information on HP Software's BSM solution and product promotions and discounts?