Introduction of ISEB ITILF2011 Exam
The ITILF2011 is the latest version of the ITIL Foundation exam. It is required to be certified in order to receive credits toward Keeping ITIL Practitioner. Exams will be offered in accordance with the latest syllabus. Real exam questions will be asked along with objective-type questions. The exam is designed to test the concepts of IT Service Management. ISEB ITILF2011 Dumps are available online to help students prepare for the ITILF2011 Exam. Preparation is important for this exam. Guarantee of success is guaranteed with ISEB ITILF2011 Exam. Testing is highly important to ensure the quality of the exam. Questions are of two types, easy and difficult. Tests are offered in two formats, online and offline. Money back guarantee is offered on the exams. Questions are of many types. A student must be well-prepared to take each of the questions on the exam.
What is the salary of ISEB ITILF2011 certified professional Exam
- India: ₹ 1,30,000
- UK: £47,000
- USA : $192,000
Prerequisites of ISEB ITILF2011 Exam
- The candidate must be a member of the payment gateway system of ISEB.
- Candidates must have a valid account on the ISEB website.
- Candidates must not have taken the exam within six months of the beginning of this exam.
- If the candidate has obtained the ITIL Foundation Level 3 then he/she can take this exam immediately after that.
- Candidates must have obtained the ITIL Foundation Level 2 certificate.
- Candidates must have a minimum of five years of experience in the field of service management from an authorized body, for example from a body authorized by the UK Chartered Institute of IT Service Management or any other authorized body.
- Candidates must be registered with ISEB.
- Candidates must have an email address created on the ISEB website.
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ISEB ITILF2011 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management as a Practice | 15% | - Concepts of service and service management - Service lifecycle model overview - ITIL core concepts and terminology |
| Service Transition | 17% | - Key principles and models - Change, release and deployment management - Purpose, objectives and scope - Service asset and configuration management |
| Service Operation | 17% | - Functions: service desk, technical, application, IT operations management - Key processes: incident, problem, request, event management - Purpose, objectives and scope |
| Service Design | 20% | - Four P's of service design - Key processes: SLA, capacity, availability, continuity, security, supplier - Service design package - Purpose, objectives and scope |
| Service Strategy | 20% | - Service portfolio management - Value creation, utility and warranty - Purpose, objectives and scope - Key principles and processes |
| Continual Service Improvement (CSI) | 11% | - CSI approach and seven-step improvement process - Metrics, measurements and reporting - Purpose, objectives and scope |
