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ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
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ITIL ITILFND Practice Test Questions, ITIL ITILFND Exam Practice Test Questions
ITIL is a framework for managing the delivery of the IT services around the world. It is a model for their lifecycle that recommends particular activities and processes from the development, design, delivery, as well as support of these services. Most companies adopt this framework to ensure that the delivery of their services aligns with a set of well-defined and consistent processes that include best practices. You need to understand that besides improving their delivery, these practices bring the best level of service to the users and reduce the cost of its development and deployment.
ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
Intended Candidate for ITILFND Exam
The fashioning of such a test considered those candidates requiring a basic grasp of the ITIL standard, those desiring the understanding of how the ITIL can work in promoting ITSM, and specialists who operate within a company that is utilizing ITIL. Also, anyone in need of ITSM knowledge can reach for this exam.
EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Guiding Principles
|
| Topic 2: ITIL Practices | 29% | - Key Practices
|
| Topic 3: The Service Value Chain | 10% | - Service Value Chain Activities
|
| Topic 4: The ITIL Service Value System | 16% | - Service Value System Components
|
| Topic 5: The Four Dimensions of Service Management | 8% | - Four Dimensions
|
| Topic 6: Key Concepts of Service Management | 22% | - Service Management Concepts
|
