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EXIN ITSM18FB certification exam is divided into two parts – the foundation level and the bridge level. The foundation level measures the candidate's knowledge and understanding of the basic concepts and terminology of IT service management, including governance, strategy, design, transition, operation, and continual improvement. The bridge level assesses the candidate's ability to apply the ITIL concepts and principles to the ISO/IEC 20000:2018 standard in a practical and efficient manner.
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EXIN ITSM18FB Exam is a valuable certification for IT professionals who want to enhance their knowledge and skills in IT service management based on the ISO/IEC 20000:2018 standard. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification provides a bridge for those who have already achieved an ITIL Foundation certificate to upgrade their knowledge and skills to the latest standard. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification covers essential topics such as service management system design and implementation, service management processes, service management functions, and service management technology. By achieving this certification, IT professionals can improve the quality of IT services provided by their organization and enhance their career prospects.
EXIN ITSM18FB certification is a must-have for IT professionals who want to specialize and excel in IT Service Management. It provides a clear understanding of the IT Service Management framework and principles based on ISO/IEC 20000:2018. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification exam is conducted online, and the certification is recognized globally, enhancing the credibility of the certification holders. It is an investment that certification holders will not regret, and it will bring them numerous professional growth opportunities.
EXIN ITSM18FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Key differences from previous standard versions - Purpose and benefits of ISO/IEC 20000:2018 |
| Topic 2: Operation & Continual Improvement of SMS | 15% | - Management review and continual improvement - Measurement, monitoring and internal audit |
| Topic 3: Service Management System (SMS) Concepts & Principles | 35% | - Risk-based thinking and planning - Documentation and resource management - Scope, context and leadership requirements |
| Topic 4: ISO/IEC 20000:2018 Process Requirements | 35% | - Service assurance and performance evaluation - Service design, build and transition - Resolution and fulfilment processes - Service portfolio and agreement processes - Supply and demand management |
