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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to bundle two or more products together
B) a set of measurements in which a product is available
C) a way to define the product that will be used as a substitution if another product is unavailable
D) a way to organize multiple price lists

2. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Convert the email message into a lead.
C) Create a new lead from the Regarding lookup of the email message.
D) Create a new lead and set a connection to the email message.

3. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Associate target products and price lists.
B) Create an appointment activity.
C) Track financial information to determine return on investment (ROI).
D) Create a campaign from a template.

4. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) sales literature
B) price lists
C) products
D) campaigns
E) quick campaigns

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Create a new opportunity that has the correct currency, and then delete the original opportunity.
D) Open the opportunity, and then change the currency.

Solutions: