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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Feature Configuration | 35% | - Configure grantmaking functionality - Configure fundraising management - Configure program management and outcomes |
| Topic 2: Integration and Data Management | 15% | - Plan data migration and governance - Manage duplicates and data quality - Select data and integration tools |
| Topic 3: Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Apply governance and change management - Define testing and deployment strategies |
| Topic 4: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
| Topic 5: Nonprofit Cloud Setup | 22% | - Set up program and case management - Enable features and manage permissions - Configure stakeholder management |
| Topic 6: Solution Design | 32% | - Recommend use of industry common features - Evaluate Nonprofit Cloud, platform and third-party solutions - Align business processes to data model and features |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit organization is evaluating Nonprofit Cloud. Where can the organization see whether they qualify for nonprofit pricing and benefits from Salesforce?
- A. The Power of Us Program pages
- B. The Salesforce Commons Program pages
- C. Trailhead Academy
Correct Answer: A 🗳️
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A nonprofit organization provides direct care services to clients based on their individual needs. The process for clients to begin receiving services includes meeting with a caseworker for an intake evaluation that includes a series of questions to determine the client's needs and assets. Which Salesforce Industries feature can be used to create an efficient intake process?
- A. Dynamic Assessments
- B. Actionable Lists
- C. Interaction Summaries
Correct Answer: A 🗳️
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A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?
- A. Sales Process
- B. Automatic Campaign Member Management
- C. Customizable Campaign Influence
- D. Customizable Rollups
Correct Answer: B 🗳️
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A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile financial support. This process is time-consuming. What should the consultant recommend to reduce manual data entry and improve efficiency?
- A. Data Import Wizard
- B. Accounting Subledger
- C. NPSP Data Importer Templates
- D. Advanced Mapping
Correct Answer: B 🗳️
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A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)
- A. Ensure Volunteers for Salesforce is properly configured
- B. Install NPSP
- C. Ensure appropriate licenses are provisioned
- D. Enable My Domain
Correct Answer: C,D 🗳️
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