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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Intangible Deliverables | - Stakeholder alignment
|
| Topic 2: Value Design | - Challenge framing and problem definition
|
| Topic 3: Tools and Artifacts | - Co-creation methods
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
- A. Roadmapping
- B. Concepting
- C. Prototyping
Correct Answer: B 🗳️
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A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
- A. Service blueprint
- B. Journey map
- C. Empathy map
Correct Answer: A 🗳️
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A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
- A. Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
- B. Share stories from research that show the design team understands the customers' needs.
- C. Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
Correct Answer: A 🗳️
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Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?
- A. Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable
- B. Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
- C. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
Correct Answer: C 🗳️
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A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?
- A. Feasibility
- B. Desirability
- C. Viability
Correct Answer: C 🗳️
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