Nokia SDM_2002001050 Valid Test : SDM Certification - NI

  • Exam Code: SDM_2002001050
  • Exam Name: SDM Certification - NI
  • Updated: Sep 21, 2026
  • Q&As: 160 Questions and Answers

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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
Continuous Improvement20%- Performance Analysis
- Optimization & Improvement Initiatives
- Customer Satisfaction & Service Reviews
Service Operations & Governance30%- Incident, Problem & Change Management
- Escalation & Stakeholder Communication
- Service Monitoring & Reporting
SDM Concepts & Framework25%- Nokia SDM Model & Principles
- Service Delivery Lifecycle
- ITIL/COBIT Alignment
Service Design & Planning25%- Customer Requirements & Expectations
- Risk Assessment & Dependency Management
- SLA, KPI & Service Catalog

Nokia SDM Certification - NI Sample Questions:

Question #1

Proposed changes from a Change Management process always require a new or revised:

  • A. Project team organization.
  • B. Estimation of changes to cost, schedules and resource plan.
  • C. Procurement plan.
  • D. Cost baseline.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Project team received from the Sales Team the Risk Log at Handover, which is the base for the planned contingency reserves. During project execution a new relevant risk is identified. What is the best way to manage it?

  • A. Communicate to the CT Head in the next Project Review Meeting about the new risk that has been identified.
  • B. If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
  • C. Define the response plan for the new Risk and apply it.
  • D. Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline, of the EAC and communicate to the relevant stakeholders.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

In today's project status meeting with the customer, the customer PM stated the following: " The supplier of the transmission network has a huge delay, you can't start with your activities at the moment".How does the PM react?

  • A. Start discussions about possible claims immediately in the meeting in order to have them on the table already.
  • B. Make a re-planning of the project and immediately release the resources.
  • C. Initiate a meeting with the relevant stakeholders in NSN (CT, SSM's, project members) in order to align the way forward and up sell strategy.
  • D. No reaction needed as the resources can be utilised for other projects.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

A subcontractor approved and selected by Procurement is working for your Project but delivering installations with too many items in the Punch List. Which of the following actions would you choose first?

  • A. Disqualify the company and ask Procurement for a new supplier.
  • B. Cancel new PO's to this subcontractor.
  • C. Refer to the contractual Quality Requirements and develop a recovery plan with the Subcontractor.
  • D. Stop the payment for this subcontractor until quality issues are solved.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

How should integration engineer resources be planned for the RA network integration?

  • A. Include an estimation of local resources in the project headcount.
  • B. Prepare an RFQ for external suppliers with the support of Procurement.
  • C. Include the input from GNIC into your service cost estimation.
  • D. Communicate the need of integration engineers for your project during the MRM (Monthly Resource Meeting).
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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