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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Industry Knowledge | |
| Topic 2: Data Management | |
| Topic 3: Opportunity Management | |
| Topic 4: Reports and Dashboards | |
| Topic 5: Collaboration and Integration | |
| Topic 6: Implementation Strategies | |
| Topic 7: Account and Contact Management | |
| Topic 8: Sales Productivity and Management | |
| Topic 9: Sales Lifecycle Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Access to Opportunities at Cloud Kicks should be restricted. Sales users should only have access to two categories of Opportunities:
- Opportunities they own
- Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?
A) Set organization-wide defaults for Accounts and Opportunities to Private.
B) Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.
C) Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.
2. A consultant is initiating a Sales Cloud project for Cloud Kicks. Which essential action should the consultant prioritize to ensure successful implementation and adoption?
A) Develop Quality Assurance (QA) testing scripts.
B) Set project milestones and establish key performance indicators (KPIs).
C) Design end user training plan.
3. During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption. How should the consultant avoid this issue in the future?
A) Develop test scripts during the Plan phase.
B) Provide company-wide training throughout the project.
C) Conduct a beta review during the Validate phase.
4. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them. What should the consultant explain to the team about merging Person Accounts?
A) They can be merged with any type of Account.
B) They can be merged with other Person Accounts.
C) They can be merged with contact records.
5. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?
A) Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
B) Map the Lead Budget field to an Opportunity Revenue field.
C) Use an approval process upon lead conversion when the budget is over $10,000.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |



