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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Configuration | - System deployment
|
| Topic 2: Call Routing and Networking | - Multi-site networking
|
| Topic 3: IP Office Hardware and Components | - Platform hardware selection
|
| Topic 4: Telephony and Messaging Applications | - Communication applications
|
| Topic 5: Solution Design | - SME communications solution architecture
|
| Topic 6: Maintenance and Troubleshooting | - Operational support
|
| Topic 7: Infrastructure Data Gathering | - Customer productivity requirements
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Resource View
B) Selective View
C) Development Tracing
D) Continuous log
E) Snapshot
2. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
A) The Workgroup name must be in each server.
B) IP Office must be in a SCN.
C) VoiceMail Pro must be part of the domain.
D) The registry key is a string containing the name of the share.
3. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
A) The telephone MAC address must registered in IP Office.
B) The telephone must be changed from SIP to H.323.
C) The telephone firmware requires an upgrade.
D) The telephone requires an IP 500 control unit.
4. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Database Action
B) Condition Action
C) Configuration Action
D) Miscellaneous Action
5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Upgrade Delta Server to the latest release using the IP Office Admin software.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
D) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
