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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Problem Determination | 25% | - Performance Issues - Connectivity and Path Failures - Error Log Analysis - Diagnostic Tools and Utilities |
| Topic 2: Maintenance and Support | 15% | - Replacement Procedures - Support Portal and Resources - Firmware and Software Upgrades |
| Topic 3: Installation and Configuration | 25% | - System Planning and Requirements - Hardware Installation - Software Setup and Initialization - Network Connectivity and SAN Configuration |
| Topic 4: IBM Storage Product Overview | 20% | - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - XIV Storage System - DS8000 Series - FlashSystem Family |
| Topic 5: Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Archive and Retention - Replication and Mirroring |
IBM Enterprise Storage Technical Support Sample Questions:
Question 1
A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
A. Replace 3592 drives with LTO-6 drives in the existing frame as is.
B. Add 6 LTO-6 drives in a new frame.
C. Add 6 LTO-6 drives in the existing frame.
D. Replace the frame and add LTO-6 drives.
Question 2
During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
A. Resolution(s) to a performance problem
B. Simulation of performance under varying conditions
C. Modeling of a specific storage configuration
D. Determine effective capacity of specific storage configuration
Question 3
A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?
A. IBM FlashSystem 840
B. XIV Gen3 with SSD
C. DS8870
D. IBM FlashSystem V840
Question 4
A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?
A. Native IBM Spectrum Virtualize performance tool(s)
B. Svcmon with daily data collection
C. IBM Spectrum Control
D. Excel macros linked to storage API
Question 5
A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?
A. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
B. Determine how energy allocated to IT resources is used to produce business results.
C. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
D. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |



