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Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
A) Experience Builder and Chatter
B) Service Console andService Channel
C) Service Channel and Chatter
D) Chat Agent Guided Setup Flow and Service Console
2. Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
A) Enable Allow External Creation'' in Digital Experience settings
B) Create a Lead Queue for Lead Distribution.
C) Configure Lead creation Leadon low Distribution inside PRM Workspace.
D) Create a Lead Process for Lead Distribution
3. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
A) Create a separate channel for partners in PRM Workspaces.
B) Enable "Lead Sharing" in Digital Experience settings.
C) Create Lead Record Types for Lead Distribution.
D) Create Page Layouts for Lead Distribution.
4. Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
A) Remove Opportunity and Asset from theTitle Menu component in the property editor.
B) Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
C) Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
D) Remove Opportunity and Asset from the navigation Menu component in the property editor.
5. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
A) Service Console
B) Channel Menu
C) Service Your Way
D) Chat
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C,D | Question # 3 Answer: C,D | Question # 4 Answer: B,C | Question # 5 Answer: C |



