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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification program designed to test and validate the skills and knowledge of professionals in the field of customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification exam focuses on the use of the Genesys Cloud CX platform, which is a cloud-based customer experience management solution that enables businesses to deliver exceptional customer experiences across all channels and touchpoints.
Genesys GCP-GCX Certification Exam is designed to validate the skills and knowledge of professionals in the field of Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX日本語版) certification exam is intended for individuals who want to demonstrate their expertise in the implementation and management of Genesys Cloud CX solutions. GCP-GCX-JPN exam covers a wide range of topics, including architecture and design, configuration and customization, integration and deployment, troubleshooting and maintenance, and best practices for managing Genesys Cloud CX environments. By passing GCP-GCX-JPN exam, candidates can demonstrate their proficiency in Genesys Cloud CX and enhance their career opportunities in this field.
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Genesys GCP-GCX日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Analytics, and Quality Management | 15% | - Custom reports and data insights - Call recording, evaluation forms, and quality monitoring - Dashboards, views, and standard reports |
| Core Contact Center Configuration | 20% | - Scripts, flows, and IVR configuration - Queues, skills, and proficiency models - Schedules, holidays, and time zones |
| Routing and Interaction Management | 20% | - ACD routing strategies - Omnichannel interactions: voice, email, chat, messaging - Architect flow design and implementation |
| User and Organization Management, Security, and Compliance | 15% | - User setup, roles, and permissions - Security settings and compliance requirements - Groups, departments, and organization structure |
| Genesys Cloud CX Architecture and Core Concepts | 20% | - Licensing models and capabilities - Platform overview and components - Access and navigation |
| Integrations, Data Actions, and System Administration | 10% | - Third-party integrations and APIs - Data actions and web services - System maintenance, backup, and troubleshooting |
