ITIL Questions Prepare with Learning Information! 2025 Regularly updated
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NEW QUESTION # 191
What should a service always deliver to customers?
- A. Resources
- B. Value
- C. Infrastructure
- D. Applications
Answer: B
NEW QUESTION # 192
What BEST defines IT service management?
- A. The customer of an IT Service provider who defines and agrees the service targets.
- B. The implementation and management of quality IT services that meet business needs.
- C. The resources that are utilized to provide value to customers through services.
- D. An organization supplying services to only external customers.
Answer: B
NEW QUESTION # 193
Order the following continual service improvement (CSI) implementation stepsinto the correct sequence in alignment with the plan, Do, Check, Act (PDCA) model.
1) Allocate roles and responsibilities to work on CSI initiatives.
2) Measure and review that the CSI plan is executed and its objectives are being achieved.
3) Identify the scope, objectives and requirements for CSI.
4) Decision on implementation of further enhancement.
- A. 1-3-2-4
- B. 3-1-2-4
- C. 2-3-4-1
- D. 3-4-2-1
Answer: B
NEW QUESTION # 194
The remediation plan should be evaluated at what point in the change lifecycle?
- A. Before the change is approved
- B. Immediately after the change has failed and needs to be backed out
- C. After the post implementation review has identified a problem with the change
- D. After implementation but before the post implementation review
Answer: A
NEW QUESTION # 195
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
- A. The Asset Register
- B. The Known Error Database
- C. The Information Management System
- D. The Service Knowledge Management System
Answer: D
NEW QUESTION # 196
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
- A. 3 and 4
- B. 1 and 4
- C. 2 and 3
- D. 1 and 2
Answer: B
NEW QUESTION # 197
Which role is accountable for a specific service within an organization?
- A. The Service Level Manager
- B. The Business Relationship Manager
- C. The Service Owner
- D. The Service Continuity Manager
Answer: C
NEW QUESTION # 198
Which dimension considers the application of artificial intelligence to service management?
- A. Partners and suppliers
- B. Value streams and processes
- C. Information and technology
- D. Organizations and people
Answer: C
NEW QUESTION # 199
What are guiding principles?
- A. A set of specialized organizational capabilities for enabling value for customers
- B. A set of interconnected activities that help an organization deliver a valuable service
- C. Recommendations that help an organization when adopting a service management approach
- D. A description of one or more services that help address the needs of a target consumer group
Answer: C
NEW QUESTION # 200
Which one of the following is the BEST description of a relationship in service asset and configuration management?
- A. Defines how version numbers should be used in a release
- B. Describes how theconfiguration items (CIs) work together to deliver the services
- C. Describes the topography of the hardware
- D. Defines which software should be installed on a particular piece of hardware
Answer: B
NEW QUESTION # 201
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
- A. Whether to buy an application or build it
- B. Should application development be outsourced
- C. Who the vendor of the storage devices will be
- D. Where the vendor of an application is located
Answer: A
NEW QUESTION # 202
What is defined as "any component that needs to be managed in order to deliver an IT service"?
- A. An event
- B. An IT asset
- C. A configuration item
- D. A change
Answer: C
Explanation:
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-, Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.
NEW QUESTION # 203
What is defined as a change of state that has significance for the management of an IT service?
- A. Incident
- B. Problem
- C. Known error
- D. Event
Answer: D
NEW QUESTION # 204
Which one of the following statements isCORRECT?
- A. The configuration management system is part of the known error database
- B. The configuration management system is part of the service knowledge management system
- C. The service knowledge management system is part of the configuration management system
- D. The configuration management system is part of the configuration management database
Answer: B
NEW QUESTION # 205
Identify the input to the Problem Management process.
- A. Request for Change
- B. New Known Errors
- C. Problem Resolution
- D. Incident Records
Answer: D
NEW QUESTION # 206
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