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NEW QUESTION # 27
Universal Containers' Customer Service Managers wants to be automatically notified when a Customer Service Representative successfully closes a case What is the recommended approach for the Service Manager to be notified in the Salesforce user interface without having to refresh the screen?
- A. Create a custom Visualforce page with a custom polling mechanism to poll for closed cases and display alerts on the Visualforce page.
- B. Use a standard Visualforce page and embed JavaScript in the standard Visualforce page to refresh the porting of the standard page layout.
- C. Create a custom Visaulforce page, subscribe to the "closed cases" push topic, and display alerts onscreen.
- D. Have the user refresh the standard Visaulforce page to see closed case updates by setting up the refresh interval on the browser.
Answer: C
NEW QUESTION # 28
Northern Trail Outfitters (NTO) has recently changed their Corporate Security Guidelines. The guidelines require that all cloud applications pass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services.
What are two considerations an Integration Architect should evaluate before choosing a middleware solution?
Choose 2 answers
- A. The middleware solution is able to interface directly with databases via an ODBC connection string.
- B. The middleware solution is capable of establishing a secure API gateway between cloud applications and on-premise resources.
- C. An API gateway component is deployable behind a Demilitarized Zone (DMZ) or perimeter network.
- D. The middleware solution enforces the OAuth security protocol.
Answer: B,C
NEW QUESTION # 29
Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it's status to "Closed/Won" and there are products attached, the details should be passed to the OMS for fulfillment operations.
The callout from Salesforce to the OMS should be synchronous.
What should an Integration Architect do to satisfy these requirements?
- A. Develop a batch Apex job that aggregates Closed Opportunities and makes a REST callout to the Order Management System hourly.
- B. Write a trigger that invokes an Apex proxy class to make a REST callout to the Order Management System.
- C. Use Process Builder to call an Apex proxy class to make a REST callout to the Order Management System.
- D. Build a Lightning Component that makes a synchronous Apex REST callout to the Order Management System when a button is clicked.
Answer: C
NEW QUESTION # 30
As part of their customer setup process. Universal containers requires that any address put into Salesforce be validated by the US Postal Service.
The customer must provide their address while they are on the phone with the Universal Containers representative.
What two solutions should a Technical Architect recommend to fulfill this requirement?
Choose 2 answers
- A. Leverage an Appexchange application to validate addresses entered.
- B. Build a custom Address object and a trigger that will validate the address against the object.
- C. Write a trigger with an @future callout that validates addresses against an API.
- D. Implement a VisualForce page that validates entered addresses against an API.
Answer: A,D
NEW QUESTION # 31
Universal Containers has a customer setup process that relies on external database to send customers welcome
& registration emails. When a customer contacts Universal containers via phone they need to receive the welcome email shortly following the conversation with the UC representative. Universal containers representatives work exclusively in Salesforce and any new customer contacts are created in Salesforce by the representative. The external database exposes a SOAP API for integration with other applications.
What Salesforce technology best fulfills this requirement?
- A. Write an outbound message to send customer Information to an ESB.
- B. Write an outbound message to send customer Information to the external database.
- C. Write a trigger with an @future method to send customer Information to the external database
- D. Write a nightly batch synchronization to send customer information to the external database.
Answer: B
NEW QUESTION # 32
Only authorized users are allowed access to the EBS and the Enterprise DMS.
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers
- A. Consider Enterprise security needs for access to DMS and EBS.
- B. Users should be authenticated into DMS and EBS without having to enter username and password.
- C. Users should be authorized to view information specific to the customer they are servicing without a need to search for customer.
- D. Consider options to migrate DMS and EBS into Salesforce.
- E. Identify options to maintain DMS and EBS authentication and authorization details in Salesforce.
Answer: B,D,E
NEW QUESTION # 33
Universal containers has a simple co -premise web app that is unauthenticated.
What capability should an integration Architect recommend to make the app accessible from within Salesforce?
- A. Apex callout
- B. Custom Web tab
- C. Visualforce
- D. Lightning connect
Answer: B
NEW QUESTION # 34
An enterprise architect has requested the Salesforce Integration architect to review the following (see diagram
& description) and provide recommendations after carefully considering all constraints of the enterprise systems and Salesforce platform limits.
* About 3,000 phone sales agents use a Salesforce Lightning UI concurrently to check eligibility of a customer for a qualifying offer.
* There are multiple eligibility systems that provides this service and are hosted externally. However, their current response times could take up to 90 seconds to process and return (there are discussions to reduce the response times in future, but no commitments are made).
* These eligibility systems can be accessed through APIs orchestrated via ESB (MuleSoft).
* All requests from Salesforce will have to traverse through customer's API Gateway layer and the API Gateway imposes a constraint of timing out requests after 9 seconds.
Which three recommendations should be made?
Choose 3 answers
- A. ESB (Mule) with cache/state management to return a requestID (or) response if available from external system.
- B. Implement a 'Check Update' button that passes a requestID received from ESB (user action needed).
- C. Use Continuation callouts to make the eligibility check request from Salesforce from Lightning UI at page load.
- D. Recommend synchronous Apex call-outs from Lightning UI to External Systems via Mule and implement polling on API gateway timeout.
- E. When responses are received by Mule, create a Platform Event in Salesforce via Remote-Call-In and use the empAPI in the lightning UI to serve 3,000 concurrent users.
Answer: A,B,C
NEW QUESTION # 35
A company that is a leading provider of training delivers courses to students globally. The company decided to use customer community in order to allow studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the payn transaction. Students would like to get the payment result in real-time so in case an error happens, the students can retry the payment process.
What is the recommended integration approach to process payments based on this requirement?
- A. Use platform event to process payment to the payment gateway.
- B. Use request and reply to make an API call to the payment gateway.
- C. Use continuation to process payment to the payment gateway.
C Use change data capture to process payment to the payment gateway.
Answer: C
NEW QUESTION # 36
Universal Containers decided to use Salesforce Sales Cloud for their sales processes. Won Opportuinities must be sent to an external source for Order fulfillment. All lint items must also be sent, along with opportunities.
The ERP system has SOAP based web services orders. UC chose to use Apex callouts.
Which two design trade-offs must be taken into account when using Apex callouts to SOAP base web services?
Choose 2 answers
- A. Code changes may be required following upgrades to the ERP system.
- B. Too many callouts resulting in exceeding the daily limit for number of callouts.
- C. DML operations are not allowed right after Apex callouts.
- D. Appropriate error handling to retry failed messages.
Answer: B,C
NEW QUESTION # 37
Northern Trail Outfitters has had an increase in requests from other business units to integrate opportunity information with other systems from Salesforce. The developers have started writing asynchronous @future callouts directly into the target systems. The CIO is concerned about the viability of this approach scaling for future growth and has requested a solution recommendation.
What should be done to mitigate the concerns that the CIO has?
- A. Develop a comprehensive catalog of Apex classes to eliminate the need for redundant code and use custom metadata to hold the endpoint information for each integration.
- B. Implement an ETL tool and perform nightly batch data loads to reduce network traffic using last modified dates on the opportunity object to extract the right records.
- C. Implement an Enterprise Service Bus for service orchestration, mediation, routing and decouple dependencies across systems.
- D. Refactor the existing future methods to use Enhanced External Services, import Open API 2.0 schemas and update flows to use services instead of Apex.
Answer: D
NEW QUESTION # 38
Universal Containers is building a native mobile application that queries and updates data in their Salesforce in real time What statement is correct about the Salesforce APIs?
- A. Enterprise WSDL supports WS-Security
- B. Enterprise WSDL minimizes payload size.
- C. REST API supports WS-Security.
- D. Rest API supports oAuth
Answer: D
NEW QUESTION # 39
Universal Containers (UC) has multiple orgs with Sales and Service Cloud implementation to support different lines of business. UC is planning to consolidate Salesforce orgs to benefit from a 360-degree view of the customer based on revenue, support requests, and contracts.
What should an Architect recommend?
- A. Use a custom REST service for data cleaning and standardization.
- B. Use staging tables with an ETL tool for data cleaning and standardization.
- C. Use standard SOAP API for data cleaning and standardization.
- D. Use a custom SOAP service for data cleaning and standardization.
Answer: B
NEW QUESTION # 40
Universal Containers (UC) is working with multiple partners to get lists of leads into the Lead aggregation system. These leads are imported into Salesforce as parot of a daily batch integration through the ETL tool.
UC observed that may times, leads are duplicated, as they are sourced from different partners.
Which two options should an Architect recommend to improve data quality?
- A. Use duplicate management rules on Lead to report duplicate records.
- B. Extract Salesforce lead data into a staging table and use ETL to de-duplicate.
- C. Create a custom web service to identify duplicate leads and load.
- D. Design an ETL job to eliminate duplicates from the lead aggregation system.
Answer: A,D
NEW QUESTION # 41
Universal containers is migrating to Salesforce from a legacy system with existing SMTP-based integrations.
What Salesforce platform capability should an Integration Architect consider?
- A. Custom Apex class with webservice methods that implement the SMTP protocol.
- B. Custom Apex batch job to check for SMTP messages.
- C. Lightning connect with an oData/SMTP interchange.
- D. Custom InboundEmailHandler to process the messages.
Answer: D
NEW QUESTION # 42
Northern Trail Outfitters needs to secure an integration with an external Microsoft Azure API Gateway.
What integration security mechanism should be employed?
- A. Configure a connected app with an authorization endpoint of the API gateway and configure OAuth settings.
- B. Implement Salesforce Shield with Encryption at Rest and generate a tenant secret.
- C. Configure mutual server authentication with two-way SSL using CA issued certificates.
- D. Use an API only user profile and implement use an external identity provider with federated API access.
Answer: C
NEW QUESTION # 43
Given the diagram below, a Salesforce org, middleware, and Historical data store (with
20million records and growing) exists with connectivity between them
Historical records are archived from Salesforce and moved to Historical Data store (which houses 20M records and growing; fine-tuned to be performant with search queries).
Call center agents use Salesforce, when reviewing occasional special cases, have requested access to view the related historical case items that relate to submit cases.
Which mechanism and patterns are recommended to maximize declarative configuration?
- A. Use ESB tool with Data Virtualization pattern, expose OData endpoint, and then use Salesforce Connect to consume and display the External Object alongside with the Caseobject.
- B. Use an ETL tool with a Batch Data Synchronization pattern to migrate historical data into Salesforce and into a custom object (historical data) related to Case object.
- C. Use an ESB tool with Request-Reply pattern and then make a real-time Apex callout to the ESB endpoint to fetch and display component related to Case object
- D. C Use an ESB tool with a fire and forget pattern and then publish a platform event for the requested historical data.
Answer: A
NEW QUESTION # 44
A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.
Which two questions should the integration architect consider?
Choose 2 answers
- A. Can the fulfillment system make a callback into Salesforce?
- B. Is the product catalog data identical at all times in both systems?
- C. Can the fulfillment system create new addresses within the Order Create service?
- D. Can the fulfillment system implement a contract-first Outbound Messaging interface?
Answer: A,D
Explanation:
https://www.youtube.com/watch?v=zQncznMLrt4 Contract first interface is important as it can impact integration design in terms of efficiency and collaboration.
NEW QUESTION # 45
Universal Containers (UC) has third-party MDM database which is responsible for maintaining the data for Customer and Contacts information for its organization. UC wants to keep this information up-to-date in Salesforce so that the information is as current as possible. UC wants to provide bi-directional synchronization of the data between the MDM and Salesforce.
What is the recommended approach to solving this problem?
- A. Implement a third-party middleware tool to maintain the synchronization between Salesforce and the MDM database as they occur.
- B. Create a VisualForce page for Accounts/Contacts that will pull the data from MDM, display it, and send any changes from Salesforce.
- C. Create a Batch process that runs every 5 minutes to pull the changes from MDM and any updates from Salesforce.
- D. Modify the MDM database application to send and receive updates to and from Salesforce via REST or SOAP as they occur.
Answer: A
NEW QUESTION # 46
What are two scenarios that utilize the chatter REST API?
Choose 2 answers
- A. When integrating chatter into custom mobile apps.
- B. When uploading large files.
- C. When posting status updates to social media.
- D. When migrating Opportunity data.
Answer: A,C
NEW QUESTION # 47
Universal containers uses a legacy system to receive and handle Level 1 service requests, and Salesforce service Cloud for Level2 requests and above, Cases will be pushed from the legacy system to Service Cloud by a nightly batch process. Once the cases are closed in SF, the case needs to be updated in the legacy system as soon as possible.
How should the Technical Architect recommend that case status be updated in the legacy system?
- A. Write an Apex web service returning case status, to be called from the legacy system.
- B. Use Apex callout to send case status from Salesforce to the legacy system.
- C. use Outbound messages to send status updates from Salesforce to the legacy system.
- D. Use a middleware tool to pull case status from Salesforce and push to the legacy system at regular intervals.
Answer: C
NEW QUESTION # 48
Universal Containers has a trigger on the Order object to update the parent Acount with the date and time of the last closed Opportunity. An integration that inserts orders for the high-volume customers is failing periodically, with no obvious pattern to the timing of failures.
What could be the cause of this issue ?
- A. The trigger is failing Unit Tests that access the new data.
- B. Record locking contention on the parent Account.
- C. API limits being limited.
- D. Data skew is causing record locking issues on the Oder Share object.
Answer: D
NEW QUESTION # 49
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