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IBM 000-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalog Configuration | 20% | - Approval processes - Request fulfillment setup - Catalog item definition |
| Topic 2: Integration and Customization | 15% | - Integration with Tivoli products - Data import/export and migration - Customization of user interfaces |
| Topic 3: Service Desk Configuration | 30% | - Ticket creation and templates - Auto-classification and routing - Priority matrix and SLA rules - Workflow design and status management |
| Topic 4: System Setup and Configuration | 25% | - Database configuration - Installation and deployment - Server environment setup - Security and access control |
| Topic 5: Maintenance and Troubleshooting | 10% | - Backup and recovery procedures - Log analysis and error resolution - Performance tuning |
