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Nortel 920-464 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - IP telephony integration - Integration with external PSTN networks - SIP/VoIP configuration basics |
| Topic 2: Maintenance and Troubleshooting | - Fault isolation and troubleshooting tools - System monitoring and diagnostics - Backup, restore, and upgrade procedures |
| Topic 3: Installation and Initial Configuration | - Software provisioning and system startup - Hardware installation procedures - Initial IP configuration and access setup |
| Topic 4: BCM System Overview | - System components and telephony concepts - BCM product family architecture (BCM50, BCM200/400, BCM450) - Release differences and platform capabilities |
| Topic 5: System Programming and Feature Configuration | - Dial plan and numbering plan configuration - Voicemail and call routing setup - Telephony services configuration (lines, trunks, extensions) |
