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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?
A) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
B) Ensure platform Events mode is enabled for Order Management
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
2. Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A) Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
B) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
C) Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
D) Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E) Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
3. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
A) Use the CPQ multisite feature and group the service locations and create orders for each group
B) Split the order into multiple order and group order items based on the service location
C) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
D) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
4. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
A) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B) Use the versioning feature and comparing the prices for the version product after having enabled the feature
C) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
5. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
A) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
C) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
D) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,C,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |



