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IBM M2090-740 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM ECM Product Portfolio | - Core IBM ECM solutions
|
| Sales Methodology and Positioning | - Customer requirement analysis
|
| IBM Enterprise Content Management Overview | - ECM market positioning and value proposition
|
| Solution Architecture and Integration | - ECM deployment models
|
IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:
Which of the following is a reason that a General Counsel of Litigation might be interested in IBM eDiscovery Management?
- A. Matter "handshakes" between legal and outsourced attorneys
- B. Excess, unpredictable and rising legal and eDiscovery costs
- C. It can cost $3,500 per custodian to review for eDiscovery
- D. Artificial intelligence can now completely replace the review of collected documents by attorneys
Correct Answer: B 🗳️
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In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?
- A. 22 percent
- B. 41 percent
- C. 33 percent
- D. 60 percent
Correct Answer: D 🗳️
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When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
- A. How do CSRs access all information necessary to respond to customer questions?
- B. How do CSRs do scanning of documents today?
- C. Do your CSRs need Case Management?
- D. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
Correct Answer: A 🗳️
Which of the following is not considered a "top of mind" consideration for implementing Value Based Archiving?
- A. Reducing the risk potential for sharing sensitive, inappropriate, or private information
- B. Elimination of redundant, obsolete, and trivial content
- C. Capturing email for compliance and legal purposes
- D. Finding "smoking gun" emails before they can be used against you
Correct Answer: B 🗳️
