Free OmniStudio-Consultant Braindumps Download Updated on Feb 09, 2022 with 110 Questions
Salesforce OmniStudio-Consultant Exam Practice Test Questions
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 63
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Block Element with the Collapse property enabled
- B. Use a Zone Template
- C. Use a Custom Style to adjust height and width
- D. Use a Datatable element
Answer: A,D
NEW QUESTION 64
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Edit Block
- B. Datatable
- C. Remote Action
- D. Response Action
Answer: A,D
NEW QUESTION 65
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Custom Event and Redirect URL
- B. Event, Navigate and Card
- C. Flyout and OmniScript
- D. OmniScript and Navigate
Answer: D
NEW QUESTION 66
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Customize the styling
- B. Use flyouts
- C. Use card states
- D. Enable the Responsive property
Answer: B,D
NEW QUESTION 67
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Turbo
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: D
NEW QUESTION 68
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use Section to break the information and Headline to the title and a required icon in the input
- B. Use a template for each category and adding custom code for the required validation
- C. Use Block elements to group and required property checked in some of the inputs
- D. Use a Visualforce Page with the categories, labels, and the required validation
Answer: C
NEW QUESTION 69
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?
- A. New Card State
- B. Active Card State
- C. Edit Mode State
- D. Blank Card State
Answer: B
NEW QUESTION 70
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Currency
- B. Number
- C. Multi-select
- D. Radio
Answer: A,D
NEW QUESTION 71
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information - D. * An OmniScript with a Step for client information
* Block Elements for investment instruments
Answer: D
NEW QUESTION 72
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. DataRaptor Post Action
- B. Radio Input
- C. HTTP Action
- D. Post to Object Action
- E. Multi-select Input
Answer: A,C,E
NEW QUESTION 73
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add a new Step element with Input elements
- B. Add a embedded FlexCard
- C. Add an Input Action to a Step
- D. Add an LWC component
Answer: A
NEW QUESTION 74
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. URL
- C. Redirect
- D. Event
Answer: A
NEW QUESTION 75
which Action element redirects the user outside an LWC OmniScript?
- A. Response
- B. Navigate
- C. Post to Object
- D. Done
Answer: B
NEW QUESTION 76
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. The FlexCard Designer
- B. The FlexCard Wizard
- C. Newport Design System used in FlexCards
- D. Lightning web components used in FlexCards
Answer: A,C
NEW QUESTION 77
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to external systems
- B. Combine requests into a single response
- C. Transform data
- D. Read and write data to Salesforce
Answer: C,D
NEW QUESTION 78
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Terms and Conditions for each policy
- B. Customer name, title, phone, email
- C. Policies including type, issue date, amount
- D. Guided troubleshooting process
Answer: B,C
NEW QUESTION 79
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
- A. Headline
- B. Email
- C. Range
- D. Radio Group
- E. Text Area
Answer: B,D,E
NEW QUESTION 80
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
Answer: C,D
NEW QUESTION 81
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card session variables and multiple FlexCards
- B. Using card filter and multiple FlexCards
- C. Using card filter and a single FlexCard with multiple flyouts
- D. Using card session variables and a single FlexCard with multiple flyouts
Answer: A
NEW QUESTION 82
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- B. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- C. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- D. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
Answer: D
NEW QUESTION 83
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. DataRaptor Extract
- B. Integration Procedure
- C. DataRaptor Load
- D. Calculation Procedure
Answer: B
NEW QUESTION 84
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. DataRaptor Transform Action
- B. Integration Procedure Action
- C. HTTP Action
- D. DataRaptor Post Action
Answer: B
NEW QUESTION 85
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text
- B. Number
- C. Line Break
- D. Text Area
- E. Telephone
Answer: A,C,E
NEW QUESTION 86
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Create a reusable OmniScript to update address information.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Add an address typeahead element to all the OmniScripts.
Answer: A
NEW QUESTION 87
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