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The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we’ll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.
NEW QUESTION 50
What is a Dictionary Override?
- A. A Dictionary Override is a task within a workflow that requests an action before the workflow can
continue - B. A Dictionary Override sets field properties in extended tables
- C. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on
IT services - D. A Dictionary Override is an incoming customer update in an Update Set which applies to the same
objects as a newer local customer update
Answer: B
NEW QUESTION 51
Which one of the following is NOT a type of Visual Task Board?
- A. Guided boards
- B. Freeform
- C. Feature
- D. Flexible
Answer: C
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html
NEW QUESTION 52
Where can Admins check which release is running on an ServiceNow instance?
- A. System.upgraded table
- B. Stats module
- C. Memory Stats module
- D. Transactions log
Answer: B
NEW QUESTION 53
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
- A. A metric is a time measurement used to report the effectiveness of workflows and SLAs
- B. A metric is a report gauge used on homepages to display real-time data
- C. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
- D. A metric is used to measure and evaluate the effectiveness of IT service management processes
Answer: D
NEW QUESTION 54
What is a Dictionary Override?
- A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
- B. A Dictionary Override sets field properties in extended tables
- C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
- D. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
Answer: B
NEW QUESTION 55
What are the three components of a filter condition?
- A. Operator
- B. Field
- C. Value
- D. Table
Answer: A,B,C
NEW QUESTION 56
How are local flow variables accessed in the Flow Designer Data panel?
- A. As data pills
- B. As scratchpad variables
- C. As new tabs
- D. As newly generated icons
Answer: A
NEW QUESTION 57
The display sequence is controlled in a Service Catalog Item using which of the following?
- A. The Sequence field in the Catalog Item form
- B. The Default Value field in the Catalog Item form
- C. The Choice field in the Variable form
- D. The Order field in the Variable form
Answer: D
NEW QUESTION 58
Which of the following is used to initiate a flow?
- A. A spoke
- B. A Trigger
- C. An Event
- D. Core Action
Answer: B
NEW QUESTION 59
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Incident Auto-Resolution
- B. Web Intelligence
- C. Ticket Resolver
- D. Virtual Agent Helper
Answer: A
NEW QUESTION 60
A REQ number in the Service Catalog represents...
- A. the order number.
- B. the stage.
- C. the task to complete.
- D. the individual item in the order.
Answer: A
NEW QUESTION 61
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
- A. Service [service]
- B. Task [task]
- C. Assignment [assignment]
- D. Workflow [workflow]
Answer: B
NEW QUESTION 62
How is the Event Log different from the Event Registry?
- A. Event Log is the same as the Event Registry
- B. Event Log is formatted in the Log style, the Event Registry displays different fields
- C. Event Log contains generated Events, the Event Registry is a table of Event definitions
- D. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period)
Answer: C
NEW QUESTION 63
How is a group defined in ServiceNow?
- A. A group is one record stored in the Group Type [sys_user_group_type] table
- B. A group defines a set of users that share the same location
- C. A group is one record stored in the Group [sys_user_group] table
- D. A group defines a set of users that share the same job title
Answer: C
NEW QUESTION 64
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
- A. Any ServiceNow table can be a destination for imported data in the Transform Map module
- B. The Task table is the only table that can be a destination for imported data in the Transform Map module
- C. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
- D. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
Answer: D
NEW QUESTION 65
Which statement is true about business rules?
- A. A business rule must not run before a database action occurs
- B. A business rule can be a piece of Javascript
- C. A business rule monitors fields on a form
- D. A business rule must run before a database action occurs
Answer: B
NEW QUESTION 66
What is the platform name for the User table?
- A. sys_user
- B. x_users
- C. u_users
- D. sys_users
Answer: D
NEW QUESTION 67
Where would you go in ServiceNow to order services and products offered by various departments?
- A. Service Department
- B. Self Service
- C. Customer Service
- D. Service Catalog
Answer: D
NEW QUESTION 68
Which technique is used to get information from a series of referenced fields from different tables?
- A. Sys_ID Pulling
- B. Dot-Walking
- C. Table-Walking
- D. Record-Hopping
Answer: B
NEW QUESTION 69
What displays a set of records from a table?
- A. Dashboard
- B. View
- C. Panel
- D. List
Answer: D
NEW QUESTION 70
The baseline Service Catalog homepage contains links to which of the following components?
- A. Order Guides, Catalog Items, and Workflows
- B. Record Producers, Order Guides, and Catalog Items
- C. Order Guides, Item Variables, and Workflows
- D. Record Producers, Order Guides, and Item Variables
Answer: B
NEW QUESTION 71
What are the 6 methods available for user authentication?
- A. Digest Token: An encrypted digest of the user name and password in the user record.
- B. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
- C. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
- D. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
- E. Local Database: The user name and password in their user record in the instance database.
- F. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
Answer: A,B,C,D,E,F
NEW QUESTION 72
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
- A. User conditions
- B. User info
- C. User permissions
- D. User Criteria
Answer: D
NEW QUESTION 73
What is the difference between UI Policy and UI Action?
- A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button
visible for appropriate users. - B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button
visible for appropriate users.
Answer: B
NEW QUESTION 74
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ServiceNow Certified System Administrator professional salary
The Average Salary of a ServiceNow Certified System Administrator professional in
- India - 4990669 INR
- United State - 65109 USD
- England - 52193 POUND
- Europe - 59854 EURO
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